1. Terms and definitions
AML (Anti-Money Laundering) is a set of measures designed to prevent the platform from being used for money laundering or financing unlawful activities.
KYC (Know Your Customer) refers to procedures for identifying and verifying users to ensure transparency and security.
KYT (Know Your Transaction) means monitoring and analysing transactions to identify suspicious activity and assess risks.
Client means an individual or legal entity using ExchangeBitoxs to exchange or store digital assets.
2. General provisions
ExchangeBitoxs follows applicable international and national AML/KYC/KYT standards and works to ensure the security of all transactions.
By using the service, the Client agrees to complete all required AML/KYC/KYT procedures.
All transactions are subject to automated and, where necessary, manual review to minimise risk and support legal compliance.
3. Identification procedure (KYC)
If risk indicators are detected or a compliance review is required, the service may request:
- a passport or other identity document;
- a photo or video selfie with the document;
- documents confirming the residential address or source of funds;
- any additional information required for the AML/KYC review.
Failure to provide the requested information may result in suspension or cancellation of the transaction.
4. High-risk transaction criteria
Transactions associated with the following are considered high risk:
Any other labels identified as high risk by BitOK, Getblock, Rapira, or other AML services may also be taken into account.
5. Transaction monitoring and analysis (KYT) and review procedure
Each transaction undergoes automated AML screening using BitOK, Getblock, and Rapira.
If the aggregate transaction risk exceeds 65%, or the review identifies more than 1% exposure to high-risk source labels, the transaction is considered high risk and may be suspended for additional analysis.
If a transaction is suspended, the Client will be notified within 180 minutes.
Additional documents and explanations may be requested.
All submitted information is reviewed by the service within 14 calendar days.
A final decision may be delayed if an official request is received from law-enforcement authorities, or if the transaction has been suspended or blocked by an exchange, wallet, or third-party payment provider that received the funds.
6. Risk management
ExchangeBitoxs may refuse service or suspend transactions where unlawful activity is suspected.
Information concerning suspicious transactions may be disclosed to competent authorities where there is a lawful basis.
Clients who provide false information may have their access to the service restricted.
7. Refunds и условия возврата средств
Funds may be returned only after all reviews have been completed and the transaction has been fully unblocked.
If funds are blocked by an exchange, wallet, or payment provider, a refund is possible only after the funds are fully released.
The refund period is up to 3 business days after a decision is made.
Service costs may be deducted from the refund amount, including commissions, network fees, and technical and administrative expenses.
If AML rules are violated, a fee of up to 5% of the blocked amount may be charged, but no more than $100.
8. Confidentiality and data protection
Clients' personal data is used solely for AML/KYC/KYT procedures.
ExchangeBitoxs protects and stores data in accordance with applicable law and relevant international standards, including GDPR and Federal Law No. 152-FZ.
Data is disclosed to third parties only upon an official request from competent authorities.
9. Liability
The Client is responsible for the accuracy of the information provided.
ExchangeBitoxs is not responsible for delays or restrictions caused by external providers, exchanges, or payment systems.
If forged documents or unlawful conduct are detected, the service may block funds and report the matter to competent authorities.
10. Policy amendments and updates
This AML/KYC/KYT Policy may be amended without prior notice.
The current version is always published on the official ExchangeBitoxs website.
Continued use of the service constitutes the Client's acceptance of the current version of this Policy.
11. Contact information
For questions concerning AML/KYC/KYT procedures, contact: